Vendor Operations Manager

Description

Company Overview

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

Summary of Role

The Vendor Operations Manager is responsible for managing and optimizing operational processes related to vendor relationships, overseeing order processing, and developing workflows that enhance efficiency and maintain high standards across all vendor operations. Additionally, this role will manage local SEO campaigns to maintain subject matter expertise, providing guidance and insights to the team. The Vendor Operations Manager will also support departmental OKRs focused on vendor relations and new product initiatives, contributing to both the department and company's initiatives and goals. Ideal candidates are organized, detail-oriented professionals with a strong background in process management, campaign oversight, and cross-functional collaboration, committed to fostering operational excellence and innovation within the team

Responsibilities

Order Management

• Process and assign orders across Organic SEO and Web Services.
• This includes handling cancellations, renewals, and Ui.Marketing requests.
• Ensure prompt and accurate fulfillment
• Manage M2M (month-to-month) subscriptions

Vendor Reconciliation

• Reconcile all vendor invoices to maintain accuracy in billing and ensure consistency in vendor records.

Campaign Management

• Consistently manage up to 150 points of campaigns with the potential to flex beyond that when needed, focusing on set-up, optimization, and best practices in customer service and communication to ensure campaign success.

KPI & OKR Support

• Support senior leadership in achieving department KPIs by assisting with tracking and reporting progress on key metrics.
• Support vendor-related OKRs using insights to drive continuous optimization and alignment with company objectives.

Subject Matter Expertise: Maintain expert knowledge of Local SEO and internal processes/products. Provide guidance, insights, and best practices to keep the team informed and aligned with current industry standards.

Training & Resource Development

• Create training materials to support new team members and ongoing learning initiatives within the department.
• Assist with training for all new team members, ensuring they meet job responsibilities and performance standards.
• Regularly review vendor workflows and processes to find opportunities for optimization and efficiencies.
• Work closely with Sales to facilitate and support partner training for Earned & Owned Media products

Requirements

• Order Processing Proficiency: Expertise in managing and processing high volumes of orders across multiple platforms (e.g., Organic SEO, Local SEO, Web Services) with accuracy and efficiency.
• Financial Reconciliation Skills: Strong attention to detail in reconciling vendor invoices, with an understanding of accounting principles to maintain accurate billing records.
• Project Management Abilities: Ability to manage tasks supporting OKRs and product rollouts, including tracking milestones, coordinating team check-ins, and gathering relevant data.
• Campaign Management Knowledge: Familiarity with campaign setup and optimization processes, including customer service best practices, to successfully oversee and troubleshoot up to 150 campaigns with the potential to flex beyond that when needed.
• Leadership & Communication: Skilled in leading team discussions, providing performance updates, and effectively communicating with cross-functional teams. Ability to clearly articulate complex information as a subject matter expert.
• Training & Mentorship: Capable of creating and delivering training materials and guiding team members and external vendors on workflows and operational standards.
• KPI Management & Reporting: Support Operations Manager in tracking, analyzing, and interpreting KPI data, with the ability to use insights to support team alignment and continuous improvement.
• Process Optimization Mindset: Strong skills in identifying inefficiencies and implementing streamlined workflows, contributing to consistent, high-quality operations.
• Relationship Management: Ability to foster and maintain productive vendor relationships, with skills in proactive communication and problem resolution.

Other Skills:

• Attention to Detail
• Proactive Approach to Process Improvement
• Data-Driven Decision Making
• Strong Interpersonal Skills
• Adaptability and Flexibility
• Self-Motivation and Initiative
• Collaborative Mindset
• Effective Prioritization and Time Management

Location Information

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $75,000 - $90,000. The base salary is $62,000 annually.

Benefits

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:

• Denver Business Journal “Best Workplace”
• Built In Colorado’s Best Workplaces 2018, 2019, 2020, 2022, 2023
• Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022

Those who join our team join the ranks of an engaged, lively, industry-leading team! We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you’ll find our main Pillars woven throughout everything we do.

AdCellerant’s Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members’ success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Other Requirements

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at info@adcellerant.com

*** Please do not send resumes via email ***

Additional Notices

E-Verify Statement

AdCellerant participates in the E-Verify program for all new hires. We comply with all applicable federal, state, and local laws regarding employment eligibility verification and do not use E-Verify to pre-screen applicants.

Colorado Job Application Fairness Act

Colorado Residents: In any materials you submit in connection with your job application, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation. You will not be penalized for redacting or removing this information.

Application Deadline

May 29th or until the role is filled.