Settlement Operations Manager

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Health insurance</li> <li>Paid time off</li> <li>Vision insurance</li> <li>401(k)</li> <li>401(k) matching</li> <li>Bonus based on performance</li> <li>Competitive salary</li> <li>Dental insurance</li> </ul> </div> <div class="trix-content"> <div><strong>Settlement Operations Manager</strong></div><div><br></div><div>Zanes Law Injury Lawyers is a 23 year-old founder led premier injury firm. We are  looking for an experienced Settlement Operations Manager to lead our Settlement Department.</div><div> <br>This is not an entry-level role. We are looking for a proven operations leader with deep</div><div>experience in personal injury settlements. You must have a basic understanding of business in general and hav have the ability to "connect the dots" as this department is one of four.  </div><div> <br>You will lead the department responsible for moving cases efficiently from settlement through</div><div>final disbursement and closing. This includes oversight of releases, lien resolution, reductions,</div><div>settlement packets, cost reports, client communication, attorney review, check collection, and</div><div>final file closure.</div><div> <br>In addition to overseeing fast paced daily operations, you will lead a team of six (and growing) with responsibility for hiring, coaching, developing, and growing the department as the firm continues to expand.</div><div> <br>The ideal candidate is highly organized, detail-driven, calm under pressure, and committed to</div><div>delivering an exceptional client experience while building a high-performing team. Will consider someone with 10 + years of operations and management in similar industry. </div><div> <br><strong>Responsibilities</strong> </div><ul> <li>Lead and manage the Settlement Department and it's team of 6 (and growing). </li> <li>Responsible for maintaining reports.</li> <li>Ensure that team is meeting monthly, quarterly and annual KPIs.</li> <li>Ensure every settled case moves efficiently and accurately toward final disbursement and</li> <li>case closing.</li> <li>Oversee lien resolution, provider reductions, release collection, settlement memos, packet</li> <li>preparation, disbursement readiness, and final file review.</li> <li>Monitor settlement aging reports, workflow, quality metrics, and department productivity.</li> <li>Ensure Filevine tasks, notes, documents, and checklists are accurate, complete, and up to</li> <li>date.</li> <li>Review department workflows, identify bottlenecks, and implement process improvements.</li> <li>Coordinate closely with attorneys, accounting, case managers, and outside vendors.</li> <li>Protect the firm's quality standards while delivering an outstanding client experience.</li> <li>Recruit, hire, onboard, train, and develop settlement team members.</li> <li>Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career</li> <li>development discussions.</li> <li>Hold team members accountable to department goals, quality standards, and performance</li> <li>expectations.</li> <li>Address employee performance, attendance, and disciplinary matters professionally and</li> <li>consistently.</li> <li>Build a culture of accountability, continuous improvement, teamwork, and exceptional</li> <li>client service.</li> <li>Reports to firm upper management and founders.</li> </ul><div><strong>Requirements</strong></div><ul> <li>Five more or more years of personal injury settlement, lien resolution, or post-settlement</li> <li>experience.</li> <li>At least 5 years of management or supervisory experience leading teams.</li> <li>Strong knowledge of personal injury settlement workflows, Medicare and health insurance liens, provider reductions, releases, settlement statements, trust accounting coordination and client disbursements.</li> <li>Experience with Filevine/Domo or similar case management software.</li> <li>Experience with Adobe/Excel and comfortable using AI</li> <li>Demonstrated success hiring, coaching, and developing employees.</li> <li>Excellent organizational, communication, and leadership skills.</li> <li>Strong attention to detail with the ability to manage multiple priorities.</li> </ul><div>Compensation </div><ul> <li>$80,000 - $90,000 Depending on relevant experience</li> <li>Bonus </li> <li>401K</li> <li>Profit Sharing</li> <li>Cash Balance Profit Sharing </li> <li>Health insurance 95% company paid</li> <li>Dental, vision, STD, Life, and LTD</li> <li>PTO/STO </li> </ul> </div>