Operations Manager I

Location: Minneapolis, MN - Office Based

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more about our culture of flexible working.

 

We give you a world of potential

Corporate Trust (CCT) Document Custody provides document review, certification, and safekeeping services for our clients. Clients include investment banks and government agencies, as well as internal teams. The Custody team reviews and holds residential mortgages, commercial mortgages, and asset-backed securities in paper and digital formats.

 

A role you will love

The Operations Manager I manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs non-exempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. This person will educate and set the expectation that all team members must comply with policies, procedures, and performance standards, and maintain procedures and policies. The Operations Manager I will hold team members accountable for fulfilling compliance/control requirements that accompany their job responsibilities, including rewarding high performance and providing consequences for unacceptable levels of compliance performance.

Some of your responsibilities will include:

• Ensure team members are fully productive, and temporary staff is retained only when necessary
• Look for efficiencies and improvements to processes and make recommendations to management
• Comply with Information Security and Records Management Policies
• Demonstrate job relevant knowledge and essential skills to meet managerial expectations and competencies
• Assess and provide analysis of reports requested by management accurately and on time
• Identify and support efforts to drive operational excellence, which reduce team member and customer pain points, as well as unnecessary costs
• Conduct monthly one-on-one sessions with each direct report to discuss performance, development, and career planning
• Conduct semi-annual reviews

 

What will you bring to the role?  

Required:

• Minimum of 3+ years' experience in financial services; commercial loan, mortgage back securities, document custody, and 1+ years of leadership in an operations environment
• Proven ability to analyze information and make independent decisions
• Strong communication skills; written and verbal
• Demonstrated organizational and time management skills
• Proficient in Microsoft Office Suite functions

 

Preferred Skills/Experience:

• Familiarity with our system of record EmbTrust
• Knowledge of Commercial Mortgage-Backed Securities
• Experienced working in a fast-pace environment

 

Rewards designed for you 

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $25.97 - $29.33/hr. This base pay range is specific to Minneapolis, MN.

A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.