Office Manager
Job Description
Ace Handyman Services is Hiring a Office Manager!
Full-Time • On Site – Matthews, NC
$20 – $25 per hour
Ace Handyman Services is hiring a Office Manager to support scheduling, dispatch, and customer engagement operations. This is a high-impact, high-energy role ideal for someone who thrives in a fast-paced home services environment and wants to be part of a trusted, growing brand.
This is a high call volume and fast paced role; this person must thrive in a fast and busy environment! This position will be responsible for all scheduling of craftsman jobs, taking potential customer lead calls and converting them into a booked job (with a high conversion rate) also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.
What You'll Do:
- Handle high-volume inbound/outbound calls
- Support customers with scheduling, service coordination, and problem solving
- Dispatch field technicians and manage dynamic calendars
- Use Service Titan software (or similar) to manage workflows, scheduling, and updates
- Provide sales and customer support with a focus on professionalism and speed
Requirements
- Experienced in customer service or inside sales (1+ year preferred)
- Organized, calm under pressure, and able to multitask
- Comfortable navigating home service systems and handling day-to-day scheduling
- Must have Service Titan Software Experience or a similar platform
- Previous home services, dispatch, or field ops coordination experience strongly preferred
Benefits
- Paid Time Off
- Health, Dental, and 401(k) Benefits
- Overtime Pay + Sales Bonuses
- On-the-Job Training & Pay Reviews
- No Weekend Work
