• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

• Training
• Careers Advancement Opportunities 
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

• Directly manage and coach CSRs, dispatchers, and administrative staff.
• Establish clear performance expectations for each role.
• Conduct structured weekly team meetings and individual coaching sessions.
• Ensure adequate staffing coverage for phones, dispatch, and administrative needs.
• Support and reinforce company culture, professionalism, and accountability.
• Oversee inbound call handling, booking accuracy, and customer communication.
• Ensure CSRs follow call scripts, booking standards, and data entry requirements.
• Monitor call quality and customer interactions.
• Address escalated customer concerns promptly.
• Ensure accurate invoicing, job closeout, and documentation.
• Oversee net-30 and commercial billing processes.
• Support HR and accounting functions.
• Maintain organized and accurate records.
• Create, maintain, and deliver scheduled performance reports.
• Track office, CSR, dispatch, and technician KPI's
• Identify trends, gaps, and improvement opportunities.
• Hold teams accountable to performance standards. 
• Serve as primary office contact for financing and warranty processing.
• Support technicians and sales with financing approvals.
• Ensure warranty registrations are completed accurately and timely.

• High school diploma.
• Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
• Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office, Adobe Photoshop, SAP, and social media platforms..
• Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
• Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for the company.
• Excellent proofreading, spelling, grammar, arithmetic, and business writing skills.
• Ability to work under time and backlog pressure for extended periods of time.
• Ability to handle multiple tasks efficiently.

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!