Lead the Team. Build the Process. Help Drive the Business.
Position Summary
SERVPRO is looking for an exceptional Office Manager to join our leadership team. This is not a traditional administrative position. We are looking for someone who enjoys solving problems, building systems, developing people, and helping a growing company operate at a high level. We believe success comes from working together, supporting one another, and doing what is needed to help the team win. If you are the type of person who sees a problem and immediately thinks, "How do we fix this?" rather than "Whose job is this?", we’d love to meet you.
What You'll Be Responsible For
· Leading and developing the office team
· Working collaboratively with production, reconstruction, sales, and leadership teams to support company goals
· Overseeing administrative, accounting, and HR functions
· Managing accounts receivable, accounts payable, and sub-contractor documentation
· Improving office systems, processes, and efficiency
· Supporting customer service excellence and franchise growth
· Tracking key performance metrics and driving accountability
· Coordinate interdepartmental communication
What Success Looks Like
· Processes are organized, documented, and continually improving
· The office team is engaged, trained, and accountable
· Departments work together effectively and support one another when challenges arise
· Financial reporting and collections are accurate and timely
· Customers receive exceptional service during stressful situations
· Problems are identified early and solved quickly
· Team members feel supported, informed, and aligned around company goals
Who Thrives In This Role
· Takes ownership and responsibility for outcomes
· Is emotionally mature and professional under pressure
· Has no 'that's not my job' mentality
· Enjoys building and improving processes
· Adapts well to changing priorities and fast-paced days
· Leads with empathy and professionalism
· Can genuinely smile through the phone
· Wants to help build a great company, not just maintain one
Qualifications
· 5+ years of office, operations, accounting, or customer service management experience
· Strong leadership and communication skills both verbal and written
· Proven ability to manage and multi task across multiple priorities
· Experience with Microsoft Office and business software systems
· QuickBooks experience required
· Restoration, construction, insurance, or service-industry experience preferred
· Xactimate experience preferred, not required
