Office Manager – Surface Experts Northeast Charlotte
Full Job Description
About Us:
Surface Experts Northeast Charlotte (NE Charlotte) provides surface repair services to the northeast corridor of Charlotte from NoDa
to Salisbury. We are on a mission to help our customers save time, money and wasted materials that end up in landfill. NE Charlotte offers spot repair services on Floors, Counters, Tubs, Cabinets, Glass Cooktops and Stainless Steel Appliances. Our services help multi-family units, hotels, construction sites and moving companies save money by repairing, rather than replacing, household services.
Position Overview:
NE Charlotte is hiring a hands-on Office Manager responsible for overseeing the day-to-day administrative operations of the office, ensuring efficiency and coordination between staff. This role involves coordinating schedules, managing financial processes, maintaining compliance with property management requirements, and serving as a key point of contact for internal and external communications. As Office Manager, you will play a critical role in supporting both the operational and financial success of the organization.
What You’ll Do:
· Scheduling and Coordination – collaborate with NE Charlotte technicians to schedule service appointments and manage daily schedules
· Communication and Customer Service – answer customer requests and direct calls to the appropriate staff.
· Invoicing and Payments – ensure timely accounting to send invoices, process incoming payments and follow-up on overdue accounts.
· Compliance and Inventory Management – update files to maintain compliance with property requirements and monitor inventory levels to order necessary supplies and equipment.
· General Office Administration – help maintain employee files, onboarding processes, electronic and physical records, and others.
· Vehicle and Safety Management – help maintain files tracking vehicle maintenance and registration and conduct monthly checks of safety equipment.
Who You Are:
· 2+ years in office management, administrative or operations experience.
· Strong organizational and multitasking skills with attention to detail.
· Proficiency in office management software, invoicing systems, and financial record-keeping, or enthusiasm to learn
· Excellent communication, problem-solving and customer service skills.
· Ability to handle sensitive information with discretion.
· Experience in vendor management and property compliance is a plus.
Compensation and Benefits:
$19.50-$22.50 for 40 hours per week.
· 401 (k)
· Monthly medical stipend and cell phone reimbursement
· Paid holidays
· Paid time off
· Work life balance. Schedule is Mon-Fri 8am-5pm. In-person at NE Charlotte office.
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
