Front Desk / Customer Service Representative - Key Holder (Shift Leader)

Front Desk / Customer Service Representative - Key Holder (Shift Leader)

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!)  After 30 days, your base rate will be $14.00 plus commissions.

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.  iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.  

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!   

Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

CSR Day-to-Day:   

• Safety - Promote customer safety throughout their time in the wind tunnel and facility   
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY  
• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner  
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through  
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.   

Additional Responsibilities – Key Holder Designation (as assigned):

• Serve as the designated Key Holder for part or all of assigned shifts
• Support opening and closing procedures, including securing the facility and systems
• Act as a role model for safety, customer service, and company values
• Provide guidance and support to team members in the absence of management
• Perform all standard CSR duties during assigned shifts

Ability to:   

• Stand for about 8 hours a day while working on a point-of-sale system   
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph  

What We are Looking For:   

• Must be 18 years of age or older   
• Weekend availability is required   
• High school diploma or equivalent (required)   
• Exceptional sales skills   
• Exceptional customer-service skills   
• Confidence in phone and face-to-face communication   
• Ability to resolve conflicts, to multi-task, and to understand customer needs   
• Friendly, upbeat, compassionate, and personable attitude   
• Integrity, punctuality, and professional appearance   
• Ability to work well within a team maintaining positive relationships  
• Basic computer skills  

The Good Stuff:    

• Competitive Salary and performance bonus opportunities 
• Medical, dental, vision and supplemental plans 
• Paid time off (PTO) and; 
  • Parental Leave 
  • Company Holidays 
• 401k retirement investment
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) 
• Tuition reimbursement   
• Referral bonus program   
• Team member discount on retail merchandise and flight packages   
• Free flight time for team members and family 
• Ongoing training and development program

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!