Development Operations Manager

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The Development Operations Manager is the operational steward of the Development Department’s systems, data, and gift processing functions.

This role owns the day-to-day integrity of Virtuous CRM, ensures accurate and timely gift entry and acknowledgement, strengthens compliance and reconciliation processes, and supports the systems that allow fundraisers, marketers, and leadership to build meaningful donor relationships.

The Development Operations Manager ensures that every act of generosity entrusted to St. Matthew’s House is received, recorded, protected, and stewarded with excellence.

This role exists to safeguard donor trust, enable relational fundraising, and translate generosity into mission impact by building strong systems, accurate data, and reliable processes behind the scenes.

St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL TASKS

Development Operations & Systems Stewardship (˜60%)

• Serve as the primary administrator and steward of Virtuous CRM and related fundraising systems.
• Own gift processing workflows and donor acknowledgements
• Maintain data integrity through audits and continuous improvement
• Train Development staff on CRM and tools
• Manage integrations with online giving platforms
• Supervise development operations staff and volunteers

Finance, Compliance & Accountability (˜20%)

• Partner with Finance to ensure accurate recording and reconciliation of gifts
• Support monthly and annual reconciliation
• Handle returned payments and adjustments carefully
• Maintain audit-ready documentation

Annual Giving & Direct Marketing Operations (˜20%)

• Support segmentation, list management, and campaign tracking
• Maintain campaign structure in Virtuous CRM
• Support external marketing partners operationally
• Support monthly giving and new-donor onboarding execution

What Success Looks Like

• Donors experience timely, accurate, and meaningful acknowledgement
• Fundraisers trust the data
• Finance and Development are aligned
• Leadership receives reliable reporting
• Systems support—not hinder—the mission

Travel: Some travel is required for this role. This role is required to maintain primary auto insurance minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit. Must be an approved St. Matthew’s House driver.  

Requirements

QUALIFICATIONS

•  Bachelor’s degree or equivalent experience
•  1–3 years nonprofit development or operations experience
•  Prior management experience preferred
•  Donor database experience; Virtuous preferred
•  Strong Excel and Microsoft tools proficiency
•  Exceptional attention to detail
•  Strong communication and collaboration skills
•  Comfort in a mission-driven, fast-paced environment

Why This Role Matters at St. Matthew’s House

At St. Matthew’s House, generosity is sacred. The Development Operations Manager ensures every gift—large or small—is handled with dignity, integrity, and gratitude, helping turn generosity into transformed lives. In a human services organization where dignity, integrity, and accountability matter deeply, this role is foundational.