Casino Games Supervisor and Assistant Casino Shift Manager Dual Rate-Full Time (Caesars Atlantic City)

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.  Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.  

 

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.  Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.  Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.  Ensures that team members clearly understand and are held accountable for their service performance expectations.  Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.  Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.  Demonstrates excellent facilitator skills in resolving conflicts between different points of view.  Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.  Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.  Recommends and implements change to improve overall employee and guest satisfaction.  Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.  Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.  Supervisory, communication and organizational skills.  Direct dealing experience with the game(s) contained in assigned pit area.

This position is responsible for the overall supervision of the table games operation, which includes managing all front line and supervisory employees in multiple pits on the casino floor.

•    Ensures compliance with government and company regulations, internal controls and departmental policies and procedures.  
•    Trains, monitors and evaluates performance of gaming personnel on shift to ensure smooth and efficient operations
•    Implements and enforces policy changes as they occur.  
•    In the absence of the Casino Shift Manager, will act in that capacity and perform all Shift Manager functions, including reporting.  
•    Takes responsibility for creating an environment that promotes luck and celebrates wins.
•    Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the guest, employee and company.   
 

•    High School Diploma required; college degree preferred.
•    Must have excellent verbal and written communication skills.
•    Knowledge of table games and casino rules, procedures and regulations.  
•    Supervisory, organizational and communication skills.  

•    Prior table games supervisory experience.
•    Must be able to sit and stand for prolonged periods of time.  
•    Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways or escalator. 
•    Must have the manual dexterity to operate a computer and other necessary office equipment
 

Starting Hourly Rate $28.125/$29.375

NJ CER LICENSE REQUIRED

NJ KEY LICENSE REQUIRED

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.