Branch Manager

Description

Branch Manager – Brodie | Location:  9220 Brodie Ln, Austin, TX 78748 | Schedule: Monday – Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM

Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Brodie (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships.

What You’ll Do:

Branch Leadership & Member Experience

• Lead daily branch operations and ensure a welcoming, service-driven environment
• Build strong member relationships and advocate for financial literacy
• Resolve complex member needs with professionalism, empathy, and sound judgment
• Serve as a visible, engaged leader in the branch and community
• Ensure consistent, high-quality service delivery across all member touchpoints

Team Coaching & Development

• Attract, hire, coach, and develop a high-performing branch team
• Provide daily guidance, feedback, and accountability to staff
• Foster a positive, collaborative, member-focused culture
• Support professional growth through training, mentoring, and performance management
• Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation

Operational Excellence

• Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance
• Ensure accurate execution of transactions, audits, and operational protocols
• Monitor branch performance metrics and implement improvements
• Recommend process enhancements to optimize efficiency and service
• Protect members and the credit union from fraud, scams, and unlawful activity
• Perform Notary and Medallion Signature Guarantee services as needed

Community Engagement

• Represent Austin Telco in the community with professionalism and enthusiasm
• Participate in outreach, events, and partnerships that strengthen member relationships
• Promote financial education and support local initiatives

Branch Network Support

• Provide leadership coverage at nearby branches as needed
• Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals

Requirements

What You Bring:

• 3–5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience).
• Strong leadership, time management, and organizational skills.
• Excellent communication and problem-solving abilities.
• A commitment to member service and a positive, professional attitude.

Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Community Engagement: Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.