Assistant General Manager, United States / Retail Operations

Location: United States (Store Location)

Working hours: Full-time

Work model: On-site

Contract type / duration: Permanent

Are you a retail leader who thrives on delivering exceptional customer experiences and driving business results? As our new Assistant General Manager, you will support store operations, develop high-performing teams, and help grow one of our world-class brands. You will work closely with the General Manager and retail associates to achieve commercial objectives while maintaining outstanding service standards.

What your day will look like

• Drive store performance by supporting sales, profit, and business development goals.
• Coach, develop, and hold retail team members accountable for customer service, merchandising, and product knowledge standards.
• Oversee day-to-day store operations, including scheduling, labor management, and operational efficiency.
• Monitor store systems and facilities to ensure safe and effective operation.
• Track progress against store objectives and collaborate with the General Manager on continuous improvement initiatives.
• Support bar operations and provide hands-on customer engagement throughout the store when required.

What you'll bring

• Minimum 2 years of management experience, preferably in a retail environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint; experience with Microsoft Dynamics AX is an advantage.
• Ability to analyze data, manage priorities, and coordinate store operations effectively.
• Strong organizational, leadership, and team motivation skills.
• Knowledge of cigars or the cigar industry is an advantage but not required.

Working at STG & What to expect

Working for one of our world-class brands means being part of a collaborative environment where people from diverse backgrounds come together around products they are proud of. In this role, you will have opportunities to develop your leadership capabilities, contribute to commercial success, and make a meaningful impact on the customer experience.

For this role, the Annual Base Salary ranges from $55,000 to $60,000/yr corresponding to the level of the position, expected experience and responsibilities.

Benefits may include healthcare coverage, vision and dental plans, retirement savings programs, paid time off, holidays, life insurance, disability coverage, and other supplemental benefits, subject to local eligibility and company policy.

Ready to be part of something bigger? Apply now and discover much more.

Our recruitment process

• Recruiter screen
• Interview with the hiring team
• Assessment, case study, or work sample (if relevant)
• Final interview with leadership or key stakeholders

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.