Assistant General Manager
Job Description
The AGM is responsible for training, directing, and assisting primarily Front Of House staff and for the overall operation of the restaurant under direct supervision of the general manager. All Managers should be willing to be cross-trained for a variety of positions and roles throughout the restaurant.
Company Overview:
At Barrel House, the foundation of any position is our We CARE Culture™. The Barrel House Team displays Commitment, Attentiveness, Respect, and Excellence in every decision they make; for both customers and fellow team members.
Core Responsibilities:
- Communicates with the general manager regarding all issues that happen on a shift.
- Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by
- example.
- Ensures steps of service and service standards are being met.
- Ensures bar standards are being met.
- Responsible for taking FOH inventory and forwarding to the GM for review.
- Responsible for completing a liquor order and forwarding to the GM for review.
- Responsible for training and implementing roll-out specials to all FOH team members.
- Responsible for the Expedite role (Expo).
- Runs orders to the guest's table.
- Manages FOH staff and ensures checklist duties are complete.
- Supervises and coordinates activities of bartending staff engaged in cocktail preparation.
- Backs up all FOH personnel as needed.
- Responsible for delegating responsibilities to team members.
- Ensures menu items are prepared properly.
- Delivers quality guest service and monitors the level of service throughout the restaurant.
- Adheres to company standards, including personal hygiene and appearance.
- Adheres to health and safety standards when handling food.
- Previous managerial or supervisory experience in a high-volume restaurant.
- Efficiently operate a Point Of Sale (POS) system, including Kitchen Display System (KDS).
- Be able to work in a standing position for extended periods of time.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Must be able to reliably commute to on-site location.
- Must be authorized to work in the United States.
- Must be over the age of 18 years old.
We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.
At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!
If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals.
We CARE Culture
C - Create a Positive Experience
A - Attention to Guest Needs
R - Respond Appropriately and Politely
E - Exceed Guest Expectations
