Assistant Branch Manager

For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety.

We pride ourselves on creating a welcoming environment, for both customers and team members, in our shops.  Our culture is one of inclusion and diversity. 

Speedy Glass is seeking to add an Assistant Branch Manager to our team in Portland at our Milwaukie Store!

The primary focus of the Assistant Branch Manager is at all times to be developing and maintaining good customer relations. The Assistant Branch Manager shall assist customers by providing product and service information; resolving product and service problems. They shall confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints. Under the direction of the Branch Manager the Assistant Branch Manager shall be responsible for opening and/or closing the Branch, various administrative duties and other duties as assigned.

Schedule: full-time: Monday - Friday
Pay Scale: $26 - $29 per hour

Job Duties

• Confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Quote, Workorder, Invoice, and Receive Payment for all services provided.
• Schedule and assign workorders to the appropriate team member.
• Be efficient in all duties required by all team members in order to provide support and/or backup for team members during installation of products and/or services for customers, including but not limited to unscheduled deliveries, damage reports, detailing vehicles, chip repairs, setting glass as needed.
• Provide training for current and/or new employees.
• Open and/or close the Branch; utilizing closing procedures to ensure all financial records are accurate on a daily basis.
• Complies with all safety policies and procedures.
• Obligated to keep confidential any information pertaining to customers and competitors.
• Responsible for the appearance and serviceability of the Showroom, Waiting Room, Shop, Company Trucks, and Restroom/s.
• Driving company or customer vehicles may be required.
• Order, Pick Up, Check In, and Inventory all supplies and freight for all services provided; insuring all product is clean and undamaged.
• Files claims for all damaged product and supplies.

·        Insures all unused or damaged product and supplies are returned or taken care according to Speedy Glass policy.

• Maintains accurate filing system for customer orders, quotes, specialty products, voids, returns, and all other necessary files pertaining to the individual branch location.
• Sends and Receives all mail.
• All other duties as assigned by Management.
• All other duties as assigned by the Branch Manager and/or direct supervisor.

Requirements

• At least 2–4 years previous clerical and/or customer service experience
• Auto glass experience a plus but not required
• Excellent communication skills (verbal and written)
• Organizational skills
• Ability to multi-task in a fast-paced work environment and ability to use and learn computer-based inventory control systems
• Demonstrated POS and MS Office proficiency
• High School or equivalent (GED)
• Excellent driving record as well as a valid driver's license

Because we believe happy and healthy employees provide the best service to customers, we offer a comprehensive and customizable benefits package that includes medical, dental, vision, life insurance, 401K with company match, and much more.