Area Restaurant General Manager

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As the Area Restaurant General Manager, you'll be the driving force behind the daily operations of multiple dining venues, including full-service dining, quick-service dining, bars, etc. You'll oversee team members, ensure top-notch quality control, and maximize revenue across establishments. You'll uphold our commitment to exceptional service standards. Additionally, you'll handle guest inquiries and feedback, fostering a supportive and collaborative atmosphere among our team members. Prepare to lead an exciting culinary journey as the driving force behind the daily operations of our dining venues!

As a Area Restaurant manager, you will:

• Maintain updated SOPs covering service standards, cash handling, food preparation, safety, purchasing, inventory control, and audit policies.

• Train supervisors and staff to ensure consistent operational standards and ongoing skills development.

• Implement training programs and sales incentives to drive revenue, improve check averages, and increase profitability.

• Conduct performance evaluations and enforce disciplinary actions in alignment with company guidelines.

• Oversee hiring, interviewing, onboarding, and training of new employees according to company policies and health regulations.

• Prepare and manage staff schedules and weekly revenue forecasts within budgeted labor guidelines.

• Ensure efficient outlet operations, including inventory management, par stock maintenance, and beverage control compliance.

• Deliver excellent service to owners and guests, ensuring a consistently positive dining experience.

• Other duties may be assigned.

Supervisory Responsibilities:

• Directly supervise team members on-site, ensuring smooth operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach, and mentor team members to maintain high performance standards.
• Plan, assign, and direct work to ensure efficient workflow.
• Assist in appraising performance and rewarding team members for their contributions.
• Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who share our commitment.

Qualifications

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.