Team Leader (Front Door Diversion)

Pay Range: $68,000 - 72,000

Schedule: Monday - Friday 8am - 4:30pm

Office Location: 1400 W Greenleaf Ave. Chicago IL 60626

The Front Door Diversion Program is an Illinois State grant funded program designed to ‘divert’ individuals back to the community from an inpatient psychiatric or other institutional setting in lieu of Specialized Mental Health Rehabilitation Facility placement. The program offers an array of services with the diverting agency such as community mental health supports through an integrated healthcare model and long-term housing supports through transitional programs or subsidy services. 

The Diversion Team Leader will oversee and provide direct supervision to the clinical team.  They will run team meetings, manage capacity and workflows to ensure coverage across our service area and referral systems, and oversee the day-to-day operations of clients enrolled in Front Door Diversion services.  The Diversion Team Leader will communicate team expectations regarding intake and assessment services, hospital discharge planning, access to housing, linkage, coordination, and level of care needs; and will ensure that employees are well-informed about services in the community in order to collaborate with partners to meet the needs of clients.  They will provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

Responsibilities

• Conduct assessments and treatment planning as needed for newly intaked FDDP clients, and support team with identifying priorities and goals based on client needs.
• Effectively split time between direct service, administrative, and supervisory responsibilities and ensure both clinical and administrative duties are fulfilled.
• Provide direct clinical supervision and consultation to Diversion Specialists.  Orient and train new employees to provide quality services to clients.  Ensure continued education and training for assigned employees to strengthen services provided.
• Manage employee workflow; and monitor/adjust employee schedules accordingly to ensure coverage of all Front Door Diversion referral systems, hospital discharges, and case coordination and management
• Manage process to ensure department meets documentation requirements. 
• Ensure coverage is met for the organization’s Front Door Diversion referral sources and service area.  Notify Supervisor of capacity issues on teams/programs that may affect flow of client transfers.
• Communicate effectively with the team for purposes of consultation and information sharing; e.g. report on openings for the team.  Report on trends, client needs, and team updates to Supervisor. 
• Ensure timely and seamless flow of new Front Door Diversion clients into the organization.
• Lead clinical documentation process, including IM+CANS, LOCUS, and all transfer documentation.
• Provide on-call coverage and immediate crisis intervention as needed
• Work with Supervisor to comply with expectations of various funding sources. 
• Perform other related duties and/or projects as assigned.

Qualifications

• Master’s Degree in Social Work, Psychology, or Counseling required
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred
• Minimum two years’ experience working with people with mental health and/or substance use diagnoses
• IM+CANS certification preferred
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance 
• Experience working with low income housing, housing navigation, or homeless services preferred.

Benefits: 

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match